Shipping policy

Delivery of Lloop online-store orders

Trading name	Lloop
Legal entity	thelittleloop Limited (company number 12309519)
Effective date	20 July 2026

 

1. Where we deliver

We currently deliver to addresses in the United Kingdom, including Northern Ireland, the Channel Islands and the Isle of Man.

We do not currently deliver to the Republic of Ireland or other international destinations.

2. Standard delivery

Our standard service is Royal Mail Tracked 48.

Charge: £3.99 per order, unless a promotion or checkout offer states otherwise.

Estimated delivery: 3-5 business days.

Business days exclude Saturdays, Sundays and public holidays.

The estimate includes order processing and carrier transit but is not a guaranteed delivery date. Remote areas, islands, Northern Ireland, the Channel Islands and the Isle of Man may take longer.

3. Processing and dispatch

We aim to process orders promptly. We may contact you if an address is incomplete, an item fails its final quality check, payment requires review or another issue prevents dispatch.

Once dispatched, we will normally send tracking information to the email address used for the order.

4. Delays

Carrier disruption, severe weather, public holidays, industrial action and other events outside our reasonable control may delay delivery. We will take reasonable steps to minimise disruption and keep you informed where practicable.

If delivery is materially delayed, you may have a legal right to cancel, particularly where an agreed delivery date was essential or we fail to deliver within an additional reasonable period.

5. Address changes and delivery instructions

Check the address carefully before placing an order. Contact hello@thelittleloop.com immediately if it is wrong. We cannot guarantee that an address can be changed after processing begins.

Where you ask the carrier to leave a parcel in a safe place or with a neighbour, delivery in accordance with that instruction may count as delivery to you.

6. Risk and failed delivery

We remain responsible for the goods until they are delivered to you or a person you nominate, unless you independently arrange a carrier not offered by us.

If a parcel is returned to us because the address supplied was incorrect, delivery was refused or the parcel was not collected, we will contact you. We may charge the reasonable cost of redelivery where the failure was not caused by us or the carrier.

7. Missing, damaged or incorrect parcels

Contact hello@thelittleloop.com promptly if tracking shows delivery but you cannot locate the parcel, or if the parcel arrives damaged or contains the wrong item. Please retain packaging and provide photographs where reasonably requested.

Where a carrier records a parcel as delivered, we will investigate any report of non-delivery. Photographic evidence, GPS or geolocation data, delivery scans, safe-place records and other carrier information will be taken into account.

Where that evidence reasonably demonstrates delivery to the address supplied, to a nominated person, or in accordance with delivery instructions, we may decline a replacement or refund unless you provide credible evidence that the parcel was not received. This does not remove any statutory rights or our responsibility for the goods before they are delivered to you or a person you nominate.

8. Returns and items sent to us

Customer purchase returns are governed by our Return and Refund Policy.

For purchase returns, trade-ins, clear-out bags and other parcels sent to Lloop, only use a prepaid label provided or expressly approved by us where you expect us to be responsible for postage.

We cannot accept responsibility for parcels sent using labels that we did not provide, except to the extent that loss or damage is caused by us. If you choose your own carrier, keep proof of posting and tracking and direct any carrier-loss claim to that carrier.