Lloop is a shop for secondhand pieces sent in by customers, plus past-season stock from our partner brands, giving great clothes a second life at a great price.

• Everything checked professionally by our team, so you're only shopping the best quality brands, with plenty of wear left in them
• No haggling, no waiting on individual sellers
• One delivery free
• No fuss returns
• Instantly sell items bought from us back to Lloop when you're ready to move on

Our clothes are priced according to condition:

• Brand New: Never used, no flaws.
• Excellent Condition: Barely used, no imperfections or flaws
• Very Good Condition: Used a few times but looks great. Occasionally has slight defects, clearly shown in the listing and/or photographs.
• Good Condition: Used frequently but still in good overall state. May have some signs of wear or defects, clearly shown in the listing and/or photographs.
• Satisfactory Condition: Used a lot and looks more worn (faded or bobbled). May have more significant defects, clearly shown in the listing and/or photographs.

n.b. We professionally steam sanitise all pre worn garments before sending them to a new home.

We focus on photographing marks or defects on affected items to ensure the best value. While we can't capture every item individually, we display the original listing image and provide a condition scale (see above) so you know what to expect. We have a strict process, and if you have concerns, we accept returns (see below).

At checkout, look for the box labelled 'Apply Store Credit' to select a credit amount to spend.

You will also see an 'Add Discount' prompt on mobile, or a 'Discount Code' box on desktop where you can apply any discount code you have.

Unfortunately, we are not able to accept credit or a coupon as payment or part payment for any delivery charges. These must be paid separately as a transaction.

Both are ways to earn money for your preloved items, but they work differently depending on how much time you want to spend and what you're selling.

Trade in lets you search for your specific item from over 200+ selected brands and see an upfront buy back price before you commit. Once you've built your closet of items, we send you a shipping label, and you'll earn up to 50% of the resale value once we receive your items. This is best if you know exactly what you're selling and want to see your earnings upfront.

Please note: Trade in is currently only available for kidswear. If you'd like to sell womenswear, please use Clear out instead.

Clear out is the quicker, no-fuss option. Order a £1 Clear out bag, fill it with any clean, wearable clothing (including at least 5 items from our accepted brands), and send it back to us for free. We'll sort, assess, and value everything for you, crediting up to 45% of the resale value for saleable items.

Anything we can't resell is donated to our baby bank partners. This is ideal if you have a mix of branded and unbranded items, or simply don't have time to add items individually.

We accept clean, wearable kidswear (ages 0-14 years) and womenswear (all sizes) from these brands, as well as anything you have previoulsy bought from us.

“Wearable” means the item is in a condition suitable for resale without needing washing etc..

• Socks, underwear: accepted only if brand new (with or without tags), or in excellent condition from an accepted brand.
• Shoes, vests, babygrows: accepted only if from an accepted brand or originally purchased from us.
• Please don’t send pyjama tops without bottoms.
• Soiled or damaged items are not suitable for resale and may impact your credit due to the associated laundering or repair costs.
• We are unable to give credit for pyjamas that have had labels removed, for legal fire-safety reasons.

Order a clear out bag to fill with outgrown kidswear or womenswear. Send it back to us for free. We'll give you instant credit for items we can sell. Items we can't sell, we donate to our baby bank partners or responsibly recycle here in the UK.

A clear out pack includes a clear out bag, free return shipping, and an instruction leaflet with FAQs.

1. Order your clear out pack.
2. Fill the bag: include clean, wearable items you no longer need. The bag must be full and contain at least 5 items from accepted brands.
3. Return the bag: scan the QR code on the bag and follow the process to create a return. You'll receive an automated email with a Royal Mail shipping label or QR code (allow 10-15 minutes for this to arrive). For multiple bag returns, fill out the Royal Mail form separately for each bag, using the same shipment ID each time.
4. Track the return: Royal Mail will notify you when your bag reaches our warehouse. You can also check tracking status here using your tracking number. We'll email to confirm the parcel has been received and booked in.
5. Processing: our team categorises items for resale, donation, or recycling, and gives you instant credit for anything we can sell. Your earned credit is added automatically, no waiting for items to sell.
6. Credit notification: once processing is complete, we'll email your results and credit details.

All items are assessed by our expert team. Items originally purchased from Lloop or from an accepted brand will be sold again onsite; for these items you'll earn credit. Items that are not accepted are donated to our baby bank partners, so they can bring joy to families in need. Items which cannot be worn again are responsibly recycled. Please note we are unable to return items to you.

Yes please. Soiled items can't be passed on. No need to iron, we use steam to sanitise and reshape if needed.

n.b. Please wash clothes using a detergent. We've had several incidents of clothing washed with an Eco-Egg not meeting our strict standards. These items have a distinct smell that takes many washes to remove, so we're unable to offer credit for them.

Our current processing time is 6 weeks from the date your bag arrives at the warehouse. This may fluctuate depending on time of year and how busy we've been.

Royal Mail will send a notification upon delivery to the warehouse. If you miss it, enter your bag's tracking details here to check. You'll also receive an email from Lloop confirming receipt.

Once processing is complete, you'll receive an email confirming your results and credit. This automated email might land in spam, so please add our address to your safe sender list.

1. Log in to your sales account, or scan the QR code on the bag.
2. In the "Clear out bags" tab, you'll see your ordered clear out bags.
3. Select the number of bags you wish to announce to return
4. Confirm the return by tapping the green button, then confirm again.
5. You'll receive an automated email with a link to our Royal Mail portal to get a shipping label, QR code (allow 10-15 minutes for this to arrive) or to arrange a collection.

For multiple bag returns, fill out the Royal Mail form separately for each bag, using the same shipment ID each time. Allow 10-15 minutes for the automated Royal Mail message to arrive, and check your junk folder.

The clear out bags measure 70cm in length and 55cm in width.

We ask that you please only return full bags.

There are two reasons for this:

• The fewer shipments we send, the lower the impact of shipping on the environment.
• Each shipment sent costs us a postage fee. To keep offering free shipping for bags, we need to avoid unnecessary additional shipments.

We reserve the right to deduct your credit to cover postage costs if you send a bag which contains more unsellable than sellable items.

Please don’t mix kids' and women’s items in clear out bags - we process them in different locations so we need to keep them separate.

We won't be able to give credit for your item if:

• The item needs laundering.
• The item is damaged.
• The item is a category or brand we can't accept. View our accepted brands here.
• The bag contains too many items which can't be donated or resold.

Even if your items don't earn credit, we'll still responsibly repurpose them. We're unable to return items to you.

Any item we can resell on our site earns you a percentage of the resale value, calculated using the item's RRP and condition. Items we can resell are those originally purchased from Lloop or from accepted brands.

You can spend your credit by shopping our preloved quality checked kids and womenswear collections or convert your credit to shop new with our Partner Brands.

Browse our preloved collection here, when you find something you like add it to your bag, go to checkout, look for the button labelled 'Credit applied' and enter the value you want to spend from your available credit.

To convert your credit to shop new with our Partner Brands, link your Lloop account with the brand. You can do this from your closet.

n.b. JoJo operates slightly different rules (in accordance with their preferences). To convert your credit to JoJo vouchers you must have either:

• sent a JoJo clear out bag to us
• used the trade in tool on the JoJo site
• have your Lloop account connected to another of our Partner Brands

For Jojo, the minimum value of credit you can convert to vouchers is £10 and the maximum is £40.

Please get in touch if you are still having trouble getting a brand voucher - hello@thelittleloop.com

Unfortunately, we are not able to offer cash instead of credit.

Unfortunately, we are not able to accept credit or a coupon as payment or part payment for any delivery charges. These must be paid separately as a transaction.

Your credit is valid for 18 months on your Lloop account. If you convert your credit to one of our Partner Brand store vouchers, it is then valid for up to a year - it depends on the brand.

We recommend that you only convert your credit to brand vouchers once you are ready to spend it with the brand to maximise the validity of the credit

If you log into your account and look in the wallet, the expiry date of your credit and details of your vouchers will be detailed there.

The voucher will be emailed to you. It will come as an email from ‘Shopify from (brand name)’ .

Check your junk email.

Alternatively, log into your account and into your wallet, expand ‘Redeemed Credit’, select the line that relates to your voucher and you will see the coupon details.